montbackpacks.shop

Guarantees and returns

Satisfaction Guarantee

Our satisfaction guarantee is unconditional. If you believe that Mônt products purchased on our website or in our physical stores do not meet your needs, you can return the product for an exchange within 30 days or for a refund within 10 calendar days, assuming the shipping costs and ensuring the product is returned in perfect condition for resale, including tags and packaging (if applicable). It must not show any wear, dirt, or any indication that it has been used.


You can contact us via WhatsApp at 3104620213 or through our email at mont@mont.com.co

Our product warranty is 8 months for seams, hardware and zippers.

 

The warranty does not apply when the defect originates from:

 

• Mechanical cuts
• Exposure to extreme temperatures
• Contact with acids or solvents
• Modification of original design
• Wear, abrasion and excessive stress
• Damage caused by third parties duringtripsand transfers
• Intervention by persons outside the MÔNT repair and warranty workshop

 

However, what’s most important to us is that you’re satisfied with our brand. That’s why, if you experience any problems or dissatisfaction with our products, even after the one-year warranty period, we’ll find a way to provide you with the best possible solution.

 

To return a product, follow these instructions:

 

1. Before contacting us, please make sure you have the following information on hand:

 

  • Take photographs of the product and its defect
  • Purchase date, name or order number
  • Phone number

2. Contact us through any of our channels:

 

Instagram: @mont.bags

 

WA: +57 320 9176130

 

3. If your request is approved, you can send the item to us for a detailed review of the cause of the damage . Please ensure you pack the item in a bag labeled with the address we provide.

 

4. We will cover the shipping costs for the repaired or new product, if applicable. You will only be responsible for the shipping costs of the product under warranty.

We will issue a full refund for your purchase within 10 business days of receiving your request. During this time, we will notify you that the transaction has been processed through your bank using the account number you provide. Please note that internal processing times for each bank are beyond our control. You can contact us via WhatsApp at +57 320 917 6130 or by email at mont@mont.com.co

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