Mont Backpacks FAQ
Mont Backpacks FAQ: shipping and cleaning
Shipment
Shipping within USA: We ship nationwide via USPS, UPS or FedEx with a delivery time of 3 to 5 business days. Once your order has shipped, you will receive a tracking number via email updates, so you can track your purchase.
Shipping to other countries: Mont Backpacks does not sell and ship outside of the United States currently.
Cleaning
Follow these Mont Backpacks FAQ care steps to keep your bag in good shape. We recommend hand cleaning our products with water and liquid laundry soap. A soft sponge can be used to remove dirt. Air dry in the shade.
Do NOT use a washing machine, tumble dry, iron, or use bleach, stain removers, alcohol or abrasives.
Payments
USA
Within USA: You can pay with any payment method accepted by Stripe or Paypal. This include all Credit Cards, Apple Pay, Google Pay, Amazon Pay and Paypal.
Can’t find your answer in this Mont Backpacks FAQ? Message us before you order and we will help.
Other Countries
Mont Backpacks does not sell and ship outside of the United States currently.
Can’t find your answer in this Mont Backpacks FAQ? Message us before you order and we will help.
Water resistance: are the backpacks waterproof?
No. In general, our products are designed to withstand light rain. The fabrics we use are water and fluid repellent; however, due to the type of seams and zippers, leaks may occur in heavy rain. For this reason, we recommend using a rain cover or rain fly (not included) if you plan to be in heavier rain. Our products are not submersible. Every bag is covered by our six-month quality guarantee, and you can browse our Everyday Carry backpacks for the office and the daily commute.
Mont Backpacks FAQ: returns and guarantee
Can I return a bag?
Yes. You can return a product within 30 days of delivery if it does not meet your needs. The item must be in resale-ready condition, with no wear, dirt or signs of use, and you pay the return shipping. Read the full details on our return policy page.
Is there a guarantee?
Yes. Our products carry a six-month guarantee from delivery against defects in seams, hardware and zippers. It does not cover damage from cuts, extreme temperatures, solvents, modified designs, or normal wear and abrasion.